Terms of Business

1. About These Terms

These Terms of Business (“Terms”) govern paid engagements between Groundframe Ltd (company number 09715227), registered office 49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom, trading as The AI Practitioner (“AIP”, “we”, “us”, “our”), and any individual or organisation that books or commissions a session, workshop, training programme, or consulting engagement with us (“you”, “the client”).

Groundframe Ltd is the contracting party. Tim Parkin acts and signs as its Director; he does not contract with you personally, and no personal liability arises for him under these Terms.

These Terms apply from the point an engagement is confirmed, as described in Section 3, and continue to apply to any future engagement unless we agree different terms in writing. They are separate from our Terms of Website Use (AIP-PS-004), which govern browsing theaipractitioner.ai only. AIP operates globally: engagements may be delivered remotely, or in person anywhere in the world, as agreed in the applicable Statement of Work.

2. Definitions

Term	Definition
AIP	The AI Practitioner, the trading name of Groundframe Ltd (company number 09715227).
Client	The individual or organisation that books or commissions an engagement with AIP.
Business Customer	A client entering an engagement wholly or mainly for the purposes of its trade, business, craft or profession.
Consumer	An individual entering an engagement wholly or mainly outside their trade, business, craft or profession.
Engagement	Any paid session, workshop, training programme or consulting assignment delivered by AIP.
Statement of Work (SOW)	The document — which may take the form of an accepted proposal or quotation — setting out the scope, format, price and dates for a specific engagement.
Deliverables	The specific outputs, materials or work product agreed to be provided as part of an engagement.
Business Day	Any day other than a Saturday, Sunday or UK public holiday.
Force Majeure	An event beyond a party’s reasonable control that prevents or delays performance, as described in Section 18.

3. Engagement Structure and Contract Hierarchy

Each engagement — whether a one-to-one session, group workshop, corporate training day, or consulting assignment — is set out in a proposal, quotation or Statement of Work covering scope, format, price, tax and dates. We provide you with these Terms and the SOW or final quotation before any payment is requested, so that you can see what you are agreeing to before you commit anything.

Where documents conflict, the following order of precedence applies, from highest to lowest:

• A signed variation to the SOW or these Terms, agreed in writing by both parties
• The Statement of Work for the relevant engagement
• The accepted proposal or quotation, where no separate SOW is issued
• These Terms of Business
• Any supporting document expressly incorporated by reference in the SOW

General marketing material and informal discussions are not part of the contract unless expressly incorporated into the SOW. Changes to scope, fee, timetable or deliverables require written agreement; an email exchange may qualify as written agreement where the parties’ intention to be bound is clear.

3.1 How an Engagement Is Accepted

An engagement is accepted, and becomes binding, when — after we have supplied you with these Terms and the SOW or final quotation — either of the following happens:

• you confirm your acceptance in writing, including by email or a reply confirming acceptance; or
• you pay the 25% deposit, or the invoice issued for the engagement.

Whichever happens first is the point of acceptance. Payment of the deposit is the mobilisation commitment: it authorises us to begin work, subject to the consumer cancellation requirements in Section 8 where those apply.

No electronic signature platform is required. We do not use one. The contract record consists of the durable copy of these Terms and the SOW supplied to you, the email correspondence confirming acceptance, and the payment evidence. That record is what we both rely on, and we retain it in line with our Privacy Policy (AIP-PS-001).

No engagement is confirmed, and no obligation on AIP to deliver arises, until one of the acceptance events above has occurred. A verbal agreement, an unpaid quotation, or an informal discussion is not sufficient on its own.

3.2 Business Customers and Consumers

AIP’s work is principally business-to-business, and most clients will be Business Customers. We do, however, accept engagements from individuals acting outside their trade, business, craft or profession, and those clients are Consumers.

The distinction matters, and we apply it honestly rather than treating every client as a business to avoid consumer obligations. Where you are a Consumer, the statutory rights in Section 8 apply to you and take precedence over anything in these Terms that would otherwise reduce them. Where you are a Business Customer, Section 8 does not apply, and the commercial terms in Sections 7 and 10 apply in full.

If it is not obvious which you are, tell us and we will apply the treatment that is correct rather than the one that suits us.

3.3 Relationship to Companion Policies

For matters relating to the collection, use or handling of personal data, AIP’s Privacy Policy (AIP-PS-001) and Data Protection Policy (AIP-PS-003) take precedence over these Terms to the extent of any conflict on that topic. For how AI tools are used and governed, our AI Usage & Governance Policy (AIP-PS-006) applies alongside Section 14 below. For all other contractual matters concerning a paid engagement, these Terms and the applicable SOW take precedence as set out in Section 3. Browsing theaipractitioner.ai is governed by the separate Terms of Website Use (AIP-PS-004).

4. Change Control

Where either party wishes to change the scope, fee, timetable or deliverables of a confirmed engagement, we follow a change-control process:

• Change request — either party raises the proposed change in writing
• Impact assessment — AIP assesses the impact on price, timetable and deliverables
• Approval — both parties agree the change in writing before it takes effect
• Contractual record — the agreed change is recorded as a variation under Section 3

For urgent operational changes needed to keep an engagement on track — for example a last-minute change of session format — we may proceed on a reasonable instruction and confirm the change in writing as soon as practicable afterwards.

4.1 Rescheduling versus Scope Changes

This change-control process applies to changes in the scope, deliverables or structure of an engagement — for example extending a corporate training programme, adding participants, or changing the objectives of a consulting assignment. Where you instead want to move the date or time of an already-confirmed session without changing its scope, that is a reschedule, and the notice periods in Section 10 apply instead of this process.

On our side, change requests are reviewed and approved by Tim Parkin as Director. On your side, approval must come from an authorised contact under Sections 3.1 and 9. Where a change increases the fee or extends the timetable, we confirm the revised price and dates in writing before proceeding with the changed scope; minor changes with no material effect may be actioned at AIP’s reasonable discretion and confirmed in the next written update.

5. Scope of Services

AIP provides AI fluency training and consulting services, delivered as one-to-one sessions, small group workshops, corporate training, or bespoke consulting engagements, as agreed in the relevant SOW, and delivered remotely or in person as set out in Section 11. Any work requested beyond the agreed scope — additional sessions, extended hours, or materials outside what was scoped — will be agreed and, where appropriate, quoted separately before we carry it out.

6. Fees, Payment and Expenses

Fees for each engagement are set out in the proposal or SOW. The commercial terms that apply across all engagements are:

Item	Term
Deposit	25% of the engagement fee
Mobilisation trigger	Receipt of the deposit. Work begins once the deposit is received
Balance and invoice terms	Payable within seven days of the invoice date
Payment methods	Bank transfer, or card payment via Stripe
Booking and payment sequence	You book through our Cal.com booking page first; payment is requested separately afterwards. The booking page does not take payment
Currency	United States dollars, unless the SOW or quotation states otherwise
Tax	Calculated as set out in Section 6.1 and shown in the final quotation or invoice before payment is requested

These terms apply equally whether the engagement is delivered remotely or in person, anywhere in the world. Payment is treated as received only once cleared funds reach our account. Where you pay by international transfer, any bank or currency-conversion charges applied by your own bank or payment provider are yours to bear; we do not add a separate handling fee of our own. Where a card payment is later reversed or charged back, the underlying fee remains payable and we may seek recovery of it.

Refunds, where due under these Terms, are made by the same method as the original payment wherever possible, and within a reasonable period. Where a refund is made in a currency other than the one you paid in, or where your provider applies a conversion, the amount you receive may differ slightly from the amount you paid; that difference is a function of your provider’s rates, not a deduction by us.

On-site engagements. Reasonable travel, accommodation, subsistence, venue and other third-party costs are payable in addition to the engagement fee, as itemised in the SOW. For larger assignments we may request a mobilisation payment towards these costs in advance.

Future pricing. AIP may revise its standard fees, rates and pricing structure for future engagements at any time. The price agreed in a confirmed SOW is fixed for that engagement and is not affected by any later change to our general pricing. Pricing shown on our website, in a quotation or in a proposal is indicative and valid only for the period stated within it or, where no period is stated, for 30 days from issue, unless and until confirmed in an accepted SOW.

6.1 Tax

AIP is a UK company selling services internationally, so the tax treatment of an engagement depends on where you are and what you are.

We maintain a researched, country-by-country matrix of VAT, GST and sales-tax positions, including registration thresholds, and we monitor it. Registration is automatic for the United Kingdom and for the relevant European regime. In other countries we monitor our position against the applicable jurisdictional threshold and register when it is reached. That matrix is our operational source of truth, and we deliberately do not reproduce changing thresholds in these Terms, because a figure printed in a contract goes stale and then misleads.

What this means for you in practice:

• All prices are stated in US dollars. Any VAT, GST or similar sales tax required by your location and status will be calculated and shown in the final quotation or invoice before payment is requested.
• You must give us accurate information about your location and business status, and, where relevant, a valid tax or business-registration number. The tax treatment we apply depends on it.
• Where information you provide turns out to be inaccurate and additional tax becomes properly due as a result, that amount is payable by you.

7. Late Payment

Invoices are payable within seven days of the invoice date (Section 6). If an invoice is not paid by its due date, we may suspend delivery of any ongoing or future engagement until payment is received.

Where the debt is a qualifying commercial debt — that is, where you are a Business Customer — we may also charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

That regime applies to business-to-business debts only. It does not apply to a Consumer booking, and we do not apply it to one. Where a Consumer pays late, we may suspend delivery and pursue the sum owed, but the statutory commercial-debt interest and compensation provisions do not apply.

8. Consumer Cancellation Rights

This section applies only where you are a Consumer, as defined in Section 2, and the engagement is agreed at a distance — for example by email, telephone or through our website — rather than face to face. Where it applies, it takes precedence over the commercial cancellation terms in Section 10.

Your 14-day right to cancel. You have the right to cancel within 14 days of the day the contract is concluded, without giving a reason. To cancel, tell us clearly in writing at info@theaipractitioner.ai before that period ends. We will confirm receipt.

Refunds on cancellation. Where you cancel within the 14-day period and delivery has not begun, we refund everything you have paid, including the deposit, within 14 days of being told.

If you want us to start sooner. Sessions are often booked to happen within the 14-day window. If you want us to begin before the cancellation period ends, we need your express request to do so, made in writing, and we will ask for it before starting. Requesting an early start does not waive your right to cancel.

If you cancel after asking us to start. You may still cancel during the 14-day period. You pay a proportionate amount for what has actually been performed up to the point you tell us — for example, preparation carried out or a session delivered — calculated against the total price of the engagement. You do not pay for anything not yet performed.

When the right ends. Your right to cancel is lost only once the service has been fully performed, and only where performance began during the 14-day period at your express request and you acknowledged, at that time, that you would lose the right to cancel once the service was fully performed. We will set that acknowledgement out plainly when we ask for your express request. Without both the express request and the acknowledgement, the right is not lost.

Pre-contract information. Before you commit, we provide the information required for a distance consumer contract: who we are and how to reach us, a description of the services, the total price including any tax, payment and performance arrangements, this cancellation right and how to use it, and our complaints route. It is in the SOW or quotation and these Terms, supplied together.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Client Responsibilities

To help us deliver a good outcome, you agree to:

• Provide accurate and timely information about your goals, role, and where relevant your organisation, ahead of the engagement
• Provide accurate information about your location and business status for tax purposes, as described in Section 6.1
• Ensure that anyone confirming or instructing on the engagement on your behalf is authorised to do so, and has the internal approval needed to contract with AIP
• Attend the engagement at the agreed date and time; late arrival, non-attendance, or a pattern of lateness may be treated in line with Section 10
• Participate actively where the format requires it, for example hands-on session work
• Ensure you have the right to share any material, data, or content you bring into a session, and that you share it lawfully, including where it belongs to your employer or a third party
• For workshops, corporate training and consulting engagements, provide a single authorised point of contact, any participant lists, and timely access to the systems, materials, premises or personnel reasonably needed to deliver the engagement
• Where the engagement is remote, provide suitable technology and connectivity on your side, as described in Section 11
• Notify us promptly of any issue that may affect delivery

Where a delay or additional cost results from your failure to meet the above, we may adjust the timetable or fee accordingly, acting reasonably, and AIP will not be in breach of these Terms for any resulting delay or non-performance.

10. Rescheduling and Cancellation

This section sets the commercial position. Where you are a Consumer, it is subject to your statutory rights in Section 8, which override anything below that would reduce them.

Notice periods differ by engagement type and delivery method:

Engagement type	Notice for free reschedule or cancellation	Notes
Individual sessions (remote or in person)	48 hours	Late cancellation or no-show forfeits the fee paid, except where we agree otherwise at our discretion.
Corporate workshops (remote)	Seven days	Reflects preparation work already committed; the deposit is non-refundable inside the notice period.
International or on-site assignments	14 days	Committed travel, venue and third-party costs already incurred are payable regardless of the notice given.
Hybrid or higher-commitment work	The longer of the applicable periods above, or a longer period stated in the SOW	Applies where an engagement combines remote and in-person elements, or carries a higher commitment.
Longer consulting engagements	As set out in the SOW	Termination of ongoing engagements is governed by Section 19.

Repeated rescheduling of the same engagement may be treated as a cancellation at our discretion. A specific SOW may set out engagement-specific rescheduling terms, which take precedence under Section 3.

Where you cancel, any facilities, travel, accommodation, venue or other third-party costs we have already committed on your behalf for that engagement — as itemised in the SOW under Section 6 — remain payable, in addition to the fee treatment in the table above.

Where AIP cancels, the position is different, and deliberately so. If we cancel or need to reschedule an engagement, we will give you as much notice as we can and offer the next available slot or a full refund of everything you have paid for that engagement — including any amount collected towards third-party costs we had committed. We committed those costs; the risk of our own cancellation is ours to carry, not yours. This does not apply where a Force Majeure event prevents delivery, which is dealt with in Section 18.

11. Remote Delivery, Recording and Technology

Remote delivery is treated as contractually equivalent to in-person delivery, unless the SOW states otherwise.

Zoom is our default remote delivery platform. Microsoft Teams and Cal Video are approved alternatives where agreed with you or where circumstances require it — for example where your organisation’s IT policy requires a particular platform. The platform for a given engagement is confirmed in the SOW or booking confirmation.

Recording and transcription are switched off

AIP does not record or transcribe sessions. Recording and transcription are disabled on the platforms we use, and neither party has a routine right to record a session or to retain a recording of one.

If a recording is genuinely needed for a particular engagement, it requires a separate written agreement covering the purpose, the consent of everyone present, who may keep it, and how long it is kept. Nothing in these Terms grants that in advance.

For remote engagements:

• We send calendar invitations with joining details in good time before the session
• You are responsible for suitable technical requirements and connectivity on your side, per Section 9
• We are not responsible for interruptions caused by your equipment, software or connectivity
• Confidentiality obligations under Section 13 apply equally to remote sessions
• Where a technical interruption prevents an engagement proceeding, we will agree a contingency or reschedule with you, acting reasonably and in line with Section 10

12. Intellectual Property

AIP retains ownership of all pre-existing and generally applicable intellectual property used or developed in delivering an engagement, including our frameworks, methodologies, training materials, templates, and teaching methods. Where you bring your own material or data into a session, you retain ownership of it.

We grant you a non-exclusive, perpetual licence to use, for your own internal business purposes, the specific outputs produced during your engagement — for example the deliverable you build using your own work during a session. This licence does not extend to reselling, sublicensing, or repackaging AIP’s frameworks, materials, or methodology as a competing product or service.

Where a workshop, corporate training or consulting engagement includes the creation of client-specific outputs built and paid for as part of that engagement — for example a bespoke playbook, an adapted workshop deck, or a tailored implementation plan produced specifically for your organisation — those outputs are licensed to you on the same non-exclusive, perpetual, internal-use basis, unless the SOW expressly states that ownership is instead assigned to you. AIP retains ownership of the underlying frameworks, methodology and generic content used to build them, and may reuse and adapt that underlying, non-client-specific material with other clients.

13. Mutual Confidentiality

Both parties protect the other’s confidential information. This includes client confidential information you share with us, and AIP proprietary information we share with you or that you become aware of during an engagement — including our methodologies, governance frameworks, training materials, pricing, proposals, unpublished research and configurations.

• These obligations extend to each party’s personnel, contractors and authorised advisers involved in the engagement
• Confidential information is used only for the purposes of the engagement it relates to
• AIP does not disclose one client’s confidential information to another client
• This clause survives termination or completion of the engagement

Confidential information is distinct from personal data, which is governed by our Privacy Policy and Data Protection Policy, and from intellectual property, which is governed by Section 12. It also does not include information that:

• is or becomes public domain other than through a breach of this clause
• was already lawfully held by the receiving party before disclosure, free of any duty of confidentiality
• is independently developed by the receiving party without use of the other party’s confidential information
• is rightfully received from a third party without breach of any confidentiality obligation
• is required to be disclosed by law, regulation, or a competent court, regulator or authority — where lawful and practicable, notice will be given to the other party before disclosure so it can seek protective measures

14. Artificial Intelligence in Service Delivery

AIP is an AI consultancy and uses AI tools in its own work, always under human review. Because we advise clients on AI governance, we hold ourselves to a rule that is stricter than most, and we would rather state it plainly in the contract than leave it to a policy you have to go and find.

Our AI rule — absolute

No identifiable, confidential or unpublished client information is entered into Anthropic Claude, OpenAI ChatGPT, Google Gemini, or any other AI service. There is no exception to this, and no client is asked to consent to it, because we do not do it.

AI use in our work is limited to public information, synthetic or illustrative material, properly anonymised material, and AIP’s own non-client content.

A person remains responsible for reviewing any AI-assisted output before it is relied upon or shared with you. Responsibility for our deliverables is ours, not a tool’s.

• Confidentiality, privacy and data protection obligations under Section 13 and our Data Protection Policy (AIP-PS-003) govern how these tools may be used
• Client data is never used to train or fine-tune public AI models
• Any engagement-specific restrictions on AI tool use are recorded in the Statement of Work and apply in addition to the rule above, never in place of it
• You are responsible for validating that any AI-assisted output is operationally suitable for your own use
• AIP may select and change its own technology over time, subject to applicable law, our internal governance, the restriction above, and any client restrictions recorded in the SOW

How we govern this internally is published in full in our AI Usage & Governance Policy (AIP-PS-006).

15. No Warranty of Outcomes

Our engagements are designed to build practical AI fluency and produce a real, usable outcome during the session itself. However, the further results you achieve by applying what you learn — in your role, team, or organisation — depend on factors outside our control, including your own adoption and practice. We do not guarantee specific business outcomes or results.

16. Limitation of Liability

To the fullest extent permitted by law, AIP excludes liability for any indirect or consequential loss arising from an engagement.

AIP’s total aggregate liability for all claims arising out of or in connection with an engagement — whether in contract, tort including negligence, breach of statutory duty or otherwise — is limited to the total fees paid by you for that engagement. This is a single aggregate cap for the engagement as a whole. It is not a separate cap for each claim, and multiple claims arising from the same engagement do not increase it.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law.

Where you are a Consumer, nothing in this section excludes or limits our liability for any matter that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or under the law of your own country of residence, and the cap above does not apply to any such liability.

17. Data Protection

Any personal data shared with us as part of an engagement is handled in line with our Privacy Policy (AIP-PS-001) and Data Protection Policy (AIP-PS-003), including our approach to confidentiality between clients and to the use of AI tools with client data.

18. Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms where that failure or delay results from circumstances beyond its reasonable control — including natural disaster, epidemic, war or civil unrest, government restriction, failure of transport or public infrastructure, and prolonged failure of power or telecommunications networks.

Where a Force Majeure event occurs:

• Notice — the affected party tells the other as soon as reasonably practicable, explaining what has happened and the likely effect on delivery
• Mitigation — both parties take reasonable steps to reduce the effect, including using an alternative delivery method where one is workable; a remote alternative to an in-person session is an obvious example
• Rescheduling first — the first remedy is to reschedule to the next mutually convenient date, rather than to cancel
• Termination after prolonged disruption — where the event prevents delivery for more than 30 consecutive days, either party may terminate the affected engagement on written notice
• Refunds on termination — on termination for Force Majeure, we refund all sums paid for undelivered work, retaining only the value of work properly performed before the event
• Unavoidable third-party costs — where AIP has committed non-refundable third-party costs for the engagement and cannot recover them, those costs are shared equally between the parties, unless the SOW states otherwise. Where a cost is recoverable — for example a refundable booking or a successful insurance recovery — it is not charged to you at all. We will show you the evidence of what was committed and what was recovered.

Where you are a Consumer, nothing in this section affects your statutory rights, including your rights in Section 8 and any right to a refund where services are not supplied.

19. Termination

Single-session and workshop engagements complete on delivery. For any ongoing or retainer-style engagement, either party may terminate by giving written notice. The notice period must be stated in the relevant SOW; every ongoing engagement specifies its own, and we do not rely on an unstated general period. Where a SOW for an ongoing engagement is silent, the parties will agree a reasonable period in writing before the engagement begins.

In addition, AIP may suspend or terminate an engagement where:

• Non-payment — an invoice remains unpaid beyond its seven-day term and the late-payment provisions in Section 7 have been engaged
• Client misconduct — immediately on written notice, for abusive, threatening, discriminatory or otherwise seriously inappropriate conduct towards AIP or our personnel
• Legal or ethical grounds — we reasonably believe continuing would require us to act unlawfully, unethically, or in conflict with our professional standards
• Safety — we reasonably believe continuing an on-site or in-person engagement would present a risk to health or safety

On termination, for whatever reason:

• Fees for work properly carried out up to the point of termination remain payable, and any sums paid for work not carried out are refunded, subject to Sections 8, 10 and 18
• Each party returns or securely deletes the other’s confidential information on request, except where it must be retained by law or under the retention periods in our Privacy Policy (AIP-PS-001)
• The confidentiality obligations in Section 13 and the intellectual property provisions in Section 12 survive termination and continue to apply
• Termination does not affect either party’s rights or remedies that accrued before it

20. Dispute Resolution

If a dispute arises out of or in connection with an engagement or these Terms, the parties will first attempt to resolve it through good-faith discussion between authorised representatives — escalating to Tim Parkin, Director, on AIP’s side — within 14 days of either party raising the dispute in writing, before either party commences formal legal proceedings.

This is intended to be a short, practical step, not an obstacle to your rights. It does not prevent either party seeking urgent injunctive relief, does not apply to a straightforward debt-recovery claim for an unpaid invoice under Section 7, and does not restrict a Consumer’s right to bring a claim or to use any statutory or ombudsman route available to them.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or an engagement will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a Consumer habitually resident in a country other than England and Wales, nothing in this clause deprives you of the protection of any mandatory provisions of the law of your country of residence that cannot be excluded by agreement, or removes your right to bring proceedings in the courts of that country where mandatory consumer-protection law entitles you to do so.

22. Changes to These Terms

We may update these Terms from time to time. The version that applies to your engagement is the version current at the time your engagement is accepted under Section 3.1, unless we agree otherwise in writing. A later change to these Terms does not alter the terms of an engagement already accepted. The version number and status shown in the document control table above reflect the current version.

22.1 What Changed at Version 1.0

Version 1.0 is the outcome of the fifth and final review in this cycle, applying the v0.4 to v1.0 Update Notes of 31 August 2026. All three open commercial decisions carried since v0.2 are now closed, and every placeholder has been removed. The substantive changes were:

• Commercial terms fixed (Section 6) — a 25% deposit as the mobilisation trigger, seven-day invoice terms, bank transfer and Stripe, and US dollar pricing.
• Cancellation notice periods fixed (Section 10) — 48 hours for individual sessions, seven days for remote corporate work, and 14 days for international or on-site assignments.
• Liability cap settled (Section 16) as a single aggregate cap for the engagement rather than a separate cap per claim. The previous unsupported assumption about insurance cover has been removed.
• Contracting party clarified — Groundframe Ltd contracts; Tim Parkin signs as Director and does not contract personally. Company number corrected to 09715227.
• Acceptance rewritten (Section 3.1) around supplied Terms plus written acceptance or deposit payment. No electronic-signature platform is required or implied.
• Consumers recognised properly. Business Customer and Consumer are defined separately (Section 3.2), and a full statutory 14-day distance-cancellation section has been added (Section 8), with express-request and acknowledgement conditions and proportionate payment. The commercial cancellation schedule is expressly subject to non-excludable consumer rights, and the Late Payment of Commercial Debts regime is confined to qualifying business debts.
• A tax section added (Section 6.1) covering the jurisdictional matrix, US dollar pricing, and tax shown in the final quotation or invoice before payment is requested.
• Delivery and recording corrected (Section 11) — Zoom confirmed as the default platform, with Microsoft Teams and Cal Video as alternatives. Recording and transcription are disabled, and neither party is granted a routine right to record.
• Force majeure expanded (Section 18) to cover notice, mitigation, rescheduling, termination after prolonged disruption, refunds, and the treatment of unavoidable third-party costs.
• Refund position corrected (Section 10). Where AIP cancels, the client receives a full refund including amounts collected towards third-party costs AIP had committed. That risk is ours, not the client’s.
• Termination consequences clarified (Section 19), including accrued fees, return or deletion of information, and the clauses that survive.
• The do-not-send banner removed, along with every remaining bracketed placeholder.

This version is approved by Director approval. No external legal review has been carried out.

22.2 Version History

Version	Date	Author / Approver	Status	Summary of change
0.1	12/Jul/2026	Tim Parkin, Director	Working Draft	Initial working draft prepared for internal review.
0.2	15/Jul/2026	Tim Parkin, Director	Revised Working Draft	Added Definitions, contract hierarchy, change control, the global payment and expense structure, expanded client responsibilities, cancellation terms by engagement type, remote delivery, mutual confidentiality and AI in service delivery.
0.3	17/Jul/2026	Tim Parkin, Director	Revised Working Draft	Added acceptance mechanics; distinguished rescheduling from scope change and set approval authority; expanded client responsibilities; clarified intellectual property for client-specific outputs.
0.4	18/Jul/2026	Tim Parkin, Director	Revised Working Draft	Added a companion-policies clause, a right to revise future pricing, committed-cost treatment on cancellation, expanded confidentiality exceptions, stronger termination rights and dispute resolution. Payment, cancellation and liability remained open.
1.0	31/Aug/2026	Tim Parkin, Director	Approved	Fifth and final review. Adopted as Version 1.0, effective 1 September 2026. Changes are set out in full at Section 22.1.

23. Contact Us

Contracting party: Groundframe Ltd t/a The AI Practitioner (company number 09715227)

Signing for AIP: Tim Parkin, Director

Email: info@theaipractitioner.ai

Post: 49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom